References
Cummings, M. (nil). Debriefing tools and techniques. Retrieved https://onlineteachingandlearning.wikispaces.com/file/view/Processing+Effective+Debriefing+Tools.pdf
Ford, T. (2015). 4 Pros and Cons to Gamified Learning. Retrieved from http://blog.tophat.com/gamified-learning
Majumdar, A. (2014). 5 Tips to make learning games effective. Retrieved https://elearningindustry.com/5-tips-to-make-learning-games-effective
Noe, R. A., & Ford, J. K. (1992). Emerging issues and new directions for training research. Research in Personnel and Human Resources Management, 10, 345 ± 394
Walsheps, P. (2013). Advantages and disadvantages of using games for learning. Retrieved from https://www.slideshare.net/walshps/advantages-and-disadvantages-of-using-games-for-learning
Welch, J. (2014). Langevin's train -the- trainer blog. Five characteristics of training games. Retrieved from http://blog.langevin.com/blog/2014/02/03/5-characteristics-of-training-games/
for video refer the following link:https://www.userlike.com/en/blog/internal-customer-service-tips
https://www.userlike.com/en/blog/customer-service-training-games
Figure one compares three approaches: passive training methods such as classroom lectures and online “click through” tutorials; hands-on training such as apprenticeship programs; and game-based learning.
Fig. 1: Comparison of Traditional Training, Hands-on, and Game-based Learning
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